Last Updated: [10/21/2025]
At PlanRBD, we provide digital products and services such as web design, SEO, and digital marketing training & consultancy. All of our products and services are delivered electronically or through online access.
1. Refund Policy
At PlanRBD, we aim to ensure that our customers are fully satisfied with their digital purchases.
In compliance with Paddle’s mandatory refund policy, customers are entitled to request a refund within 14 days of purchase if they are not satisfied with their order.
Because our courses and services are digital and accessible immediately after purchase, refunds can only be processed if the course or digital material has not been fully accessed, downloaded, or used during this period.
Once access or delivery has been completed and the content has been viewed or used, refunds will no longer be eligible.
To request a refund within 14 days, please contact us at support@planrbd.com with your order details.
2. Service Delivery
After successful payment, our system automatically grants access to your purchased service, course, or consultation.
In case of any technical issue (e.g., login or access error), our support team will assist you to resolve it as soon as possible.
3. Duplicate Payment or Technical Errors
If you are mistakenly charged twice for the same order or face any transaction-related issue, please contact us within 10 business days at:
📧 support@planrbd.com
We will verify the issue and provide a refund only for duplicate or unauthorised transactions.
4. Agreement
By completing a purchase on PlanRBD, you acknowledge and agree that:
- You have read and understood our Refund & Return Policy.
- You understand that all services are digital.
- You agree not to file a chargeback or dispute for reasons covered under this policy.
5. Contact Us
If you have any questions about this policy, please contact our support team:
📧 support@planrbd.com